Ideas and Insights


The leader as a source of contagious destruction

Much has happened in the last two decades to re-shape our understanding of the effect we have on one another. There was a time when we used to think we were independent, autonomous agents who chose to react (or not) to another’s behavior. Those days are well and truly gone.

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Breathing 101

Often it is the simple things that make the most difference…and breathing is one of those things.

Breathing is something we do not need to learn – from the moment we are born to the moment we leave this life, it is for most of us, an unconscious part of our lives.

Breathing and communication

In addition to the fundamental purpose of taking air into our lungs and exhaling carbon dioxide from our lungs thereby allowing for oxygenation of our blood to keep us alive and removing the ‘waste’ gases from respiration from our body, breathing is also fundamental to communication.

Breathing allows us to communicate through speech, and allows us to enhance our communication skills and to influence others enormously.

So… there are definitely things about breathing that we can learn, practice and deliberately use to improve our communication skills. Read more…

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Go visual! – the most important tool to improve communication

The guru of non-verbal communication, Michael Grinder says that “go visual” is the most important non-verbal tool you can use to be an effective communicator

Efficient and effective communication of messages and improved ability to influence is vital. Often as communicators if we just give information verbally we need to repeat the message, or the message is not heard or lost. For example, this is especially the case, when medical practitioners communicate with patients. The doctor who shows the patient the result on a computer screen, draws a diagram on a whiteboard, or notes a few words on a scrap of paper will produce much higher comprehension and retention of that information in the patient. The patient whose doctor simply tells or explains the diagnosis will retain at best about 10% of the information. Read more…

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The key – knowing what outcomes you want

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In framing work with an individual, team or meeting it is always critical to know your outcomes first. This is especially important if you are engaged in repetitive social activity with a purpose in which the sheer repetition can, at times, cause you to lose sight of fundamental purpose. Realizing that the majority of work we do in organizations is with, and through, people it is important to recognize that there are three broad types of outcomes: rational, emotional and social.

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Checklist Manifesto: getting it right!

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All of us are working in a world of ever-increasing complexity and information overload. Technology and know-how is evolving to help us better manage this complexity, but we continue to be plagued by avoidable failures.

 

Atul Gawande, a surgeon, in his book of 2009, The Checklist Manifesto, describes a remarkably low-tech approach – the checklist – to manage the complexity of decision-making – consistently, correctly and safely. He developed this approach in the high stakes world of surgery. His very readable book tells the story of how he explored how the construction industry and airline pilots  use checklists to make better decisions particularly when under time pressure. At the behest of the World Health Organization he refined and tailored the approaches he had uncovered, tested and improved them until finally he came up with a version for surgical teams. Read more…

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Stepping up to the plate – tackling the un-discussables

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Stepping up to the plate – surfacing an “un-discussable”

There is one way of stepping up to the plate, that isn’t for everyone, yet reaps huge rewards. It’s by exposing the silent taboo subject, the ghost issue that is impacting and hindering an individual, a group or perhaps an entire organization.     Read more…

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A stake in the ground

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This month in a short paper, Jill Tideman explores what is required to equip people to lead for sustainability in its broadest sense. Click here to download A Stake in the Ground: building leadership capacity for sustainability.

 

 

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Embracing sustainability

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David Hood, in a short paper, attempts to  draw attention to the underlying imperative facing senior executives and Board members of today’s corporations – the imperative of embracing sustainability.

Click here to read or download his thought-provoking paper.

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