welcome Engagement versus Communication – Dalmau Consulting

Ideas and Insights


Engagement versus Communication

I&I_700px_engagement

 

I sometimes catch myself using these two words interchangeably, and hear them being used by others like this. I feel I am being imprecise and possibly misleading? Is it that one is more ‘flavour of the month’ or is one more impressive? Clarification is needed about the real meaning of these words – even if only in my own mind, so I eliminate sloppiness in my thinking, actually say what I mean, and make clear distinctions for others.

 

 

A predictable place to start is with dictionary definitions.

 

Engagement:

  •  An agreement to marry; A betrothal
  • A pledge
  • A promise to be present at a certain time and place
  • Employment, especially for a stated time
  •  Hostile encounter between military forces

Communication:

  • A verbal or written message
  • The use of a common system of symbols, signs, behaviors etc for the exchange of information
  • Techniques for the effective transmission of information or ideas

 

Immediately at the roots of these words the distinctions seem clear; engagement implies a two-way relationship with mutual obligations whereas communication is about the transfer of information and ideas, which may or may not be relationship based.

 

An organizational context where these two words are used frequently is in the areas of employee and stakeholder relations. It is here where it seems that the root meanings have become embellished with use over the last two decades, particularly in the management literature.

 

As I graze the literature I find much food for thought. Mary Welch, of the Lancashire Business School, provides a comprehensive overview of the evolution of the use of the term employee engagement. It appears that the debate amongst academics and to some extent practitioners is whether employee engagement is an attitude, a psychological or motivational state or a personality trait. This seems a big leap from a word to describe a relationship!

 

Welch arrives as a definition of employee engagement as,

 

“a dynamic, changeable psychological state which links employees to their organizations, manifest in organization member role performances expressed physically, cognitively and emotionally, and influenced by organization-level internal communication.”

 

In layman’s terms, engagement in the context of organizations and their employees is about the quality of the relationship (defined by how people feel, think and behave) that exist between them which in turn impacts on the performance of the people and ultimately the performance of the organization. There are strong parallels with this interpretation in the arena of stakeholder engagement.

 

The quality of the relationship between employees and the organization are influenced by many factors. Good quality internal communication such as clear messages from senior managers and leaders about the direction and vision for the organization and how people contribute to that by what they do. Unsurprisingly poor communication (ability to communicate well, style, medium, frequency, topics etc) is a barrier to employee engagement and can lead to disengagement and poor performance in the workforce.

 

In summary, communication is the key to engagement of employees. Quality employee engagement is where employees feel  part of  meaningful work in an organization, that knows where it is going and cares about them as people, which in turn fosters in employees an attitude of ‘going above and beyond’ which is reflected in performance.

 

Jill Tideman

Facebooktwittergoogle_pluslinkedinmail
2 Responses to “Engagement versus Communication”
  1. Ron Shanks
    06.30.2014

    Hi Jill, just wondering why you substituted the terms conversation (the question posed in the heading) with communication in the insight?

    The former, at least in the dictionary, implying it is more important in enagagement of employees?

    Perhaps in common leangauage discussion and communicaiton are more interchangeable terms?

    Cheers

    • Jill Tideman
      06.30.2014

      Hi Ron, We are lucky to have readers like you! Thank you for spotting the error between the title and content in this article. It should have read, Engagement vs Communication. It is now fixed.

      You may be interested in some distinctions regarding terms related to engagement and communication made by Bill Isaacs, author of Dialogue and the Art of Thinking Together. He has explored the meaning of these words by going back to original meanings of the root words

      Debate – “to beat down”
      Dialogue – “to build shared meaning through really listening to what is behind the words”
      Conversation – “to walk together”
      Discussion -“to hurl across”

      Regards
      Jill Tideman

Buy Tim & Steve’s Book

''A truly useful and practical book'' Rich Shapiro, EY

Value Added Free Training

Sign up to receive regular training and insights to further your business