Communication skills

Communication skills

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Our approach to training and developing communication skills is strongly influenced by the work of Michael Grinder and Bob Dick. In part it also draws on work of Chris Argyris and Donald Schön and the science and art of neuro-linguist programming.

One of our strengths is the focus we place on the non-verbal and behavioral aspects of commuincation. We cover a range of micro behaviors and processes, for example

  • Visual, Auditory, Kinesthetic, and Breathing: the basic building blocks of all communication
  • Interrupting destructive self-fulfilling prophecies
  • Confronting discrepancies between what we say and what we do
  • Calibration and anchoring
  • Observation and feedback

Video feedback is the  fundamental tool we use to help people see and hear how others see them when they are interacting. We have systems to embed ongoing skill practice that are essential to forming new communication habits.

We consistently get feedback such as,  “I really hated the idea of being videoed at first, but it has honestly been the biggest relevation to me. Video feedback is so powerful.  I am now working on what I need to change”



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